Refund, Return & Other Customer Policies

Refund & Return Policy

You are entitled to an exchange or refund within 30 days of your delivery date (domestic and Canada orders only). Please note that the product must be returned in new condition.

To process your request, email supportwildbird@gmail.com with the subject titled "Return" or "Exchange" and add your order number to the email body. The order number can be found in your initial email receipt. In the event of an exchange, your original purchase will be reimbursed and a new purchase made. A refund will be given once the item is received by WildBird.

Please contact supportwildbird@gmail.com before placing a return.

International Orders

International orders are considered FINAL SALE (excluding Canada) once shipped and are therefore ineligible for refund or exchange.

Pre-Orders & Seconds

• Pre-Orders: Are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.
• Seconds: Products labeled as "Seconds" come with minor cosmetic flaws that do not affect their intended function or safety. Seconds are final sale and are not eligible for exchange/return. You will be notified before payment that the product(s) are not eligible for return or exchange.